Frequently asked questions

I live abroad, so how do I pay when buying ALZ at the shop??

Answer: You can pay by Visa or Mastercard, Binance or directly via paypal information you can see Here

I want to buy about 10b alz, after I pay according to the instructions, how long will it take to receive the alz?

Answer: Within 5 minutes after you complete the alz purchase procedure, we will contact you directly in the online cabal game according to your character information and server cluster..

I bought 50b alz at the shop and completed the payment procedure with the wrong character name, can I get my money back???

Answer: TH1: If your character’s name does not exist, according to our policy, after 3 days you will receive a 100% refund and will not suffer any loss. Case 2: If the character name already exists, after 7 days you will receive a 100% refund and will not incur any loss fees..

I want to buy 20b but my character's name has special characters, is that okay?

Answer: In the character name entry, you enter your correct name. Before trading alz, we always ask to confirm the order code (in the email when you buy alz, you will receive this code). So there will be no confusion with others.